Privacy Policy

Privacy policy

Last updated: 17 June 2026

This Privacy Policy explains how Sue Ure Ceramics ("we", "us", "our") collects, uses and protects your personal data when you use our website www.sueuremaison.com ("the Site") or place an order with us.

We are committed to handling your data lawfully, fairly and transparently in accordance with the EU General Data Protection Regulation (GDPR), the French Loi Informatique et Libertés, and the supervisory guidance of the Commission Nationale de l'Informatique et des Libertés (CNIL).

1. Who we are (the data controller)

Sue Ure Ceramics is the controller of your personal data, meaning we are responsible for deciding how and why it is processed.

Business name: Sue Ure Ceramics
Trading as: Sue Ure Maison
SIRET: 401 424 270 00015
VAT (TVA): FR71 401 424 270
Address: 1174 Chemin de Sauviac, 32300 St Michel, France
Email: info@sueureceramics.com
Telephone: +33 (0)9 67 79 03 45

For any question about your personal data, please contact us at the email address above. We aim to respond to all data requests within one month.

2. What personal data we collect

We collect the following categories of personal data:

2.1 Information you provide directly

Order details: name, billing address, delivery address, email, phone number, items purchased.
Payment details: processed by our payment providers (we do not store card numbers ourselves).
Account details: if you create a customer account, your password and order history.
Communications: emails or messages you send us, including any information you choose to include.
Marketing preferences: if you sign up to our newsletter, your email address and any preferences you set.
Withdrawal requests: name, email and order reference submitted through our withdrawal form.

2.2 Information collected automatically

Technical data: IP address, browser type, device type, operating system, time zone.
Usage data: pages viewed, links clicked, time spent on the Site, referring website.
Cookies and similar technologies: see section 8 below.

3. How we use your data and our legal basis

We process your personal data only where we have a lawful basis to do so under GDPR (article 6):

Purpose	Legal basis
Processing your order, payment and delivery	Performance of a contract (art. 6.1.b)
Managing your customer account	Performance of a contract (art. 6.1.b)
Responding to your enquiries	Legitimate interest (art. 6.1.f)
Sending order confirmations, dispatch updates and transactional emails	Performance of a contract (art. 6.1.b)
Sending marketing newsletters	Your consent (art. 6.1.a)
Site analytics and improving our service	Legitimate interest or your consent (cookies)
Fraud prevention and security	Legitimate interest (art. 6.1.f)
Complying with our legal obligations (tax, accounting, consumer law)	Legal obligation (art. 6.1.c)

4. Who we share your data with

We share your personal data only with trusted processors who help us run our business, and only to the extent necessary. We never sell your personal data.

4.1 Service providers (processors)

Shopify International Limited (Ireland): e-commerce platform that hosts our Site and processes orders. See Shopify's Privacy Policy.
Payment processors (e.g. Stripe, PayPal): handle your payment securely. We do not store your full card details.
Carriers (La Poste / Colissimo, DHL, Royal Mail and others): to deliver your order.
Email service providers (e.g. Shopify Email, Klaviyo): to send transactional and (with your consent) marketing emails.
Form and customer support services: to handle withdrawal requests and contact form submissions.
Analytics providers: to understand how the Site is used (subject to cookie consent where required).

4.2 Other recipients

Public authorities, regulators or courts where we are required to do so by law.
Professional advisers (accountants, lawyers) bound by confidentiality obligations.

5. International data transfers

Some of our processors (notably Shopify and certain analytics providers) may transfer your data outside the European Economic Area (EEA), including to the United Kingdom and the United States.

Where this happens, we ensure your data is protected by appropriate safeguards under GDPR, such as:

An EU adequacy decision for the destination country (e.g. UK adequacy decision).
Standard Contractual Clauses (SCCs) approved by the European Commission.
The EU-US Data Privacy Framework for certified US processors.

6. How long we keep your data

We keep your personal data only for as long as necessary for the purpose for which it was collected, or as required by law.

Category	Retention period
Order and invoicing data	10 years (French commercial and tax law)
Customer accounts	Active accounts indefinitely; inactive accounts after 3 years are reviewed for deletion (CNIL guidance)
Marketing subscriptions	Until you unsubscribe, then 3 years for record-keeping
Withdrawal and returns records	5 years from completion
Customer service correspondence	3 years from last contact
Cookies and analytics	Maximum 13 months (CNIL recommendation)

7. Your rights under GDPR

You have the following rights in relation to your personal data:

Right of access (art. 15): to obtain a copy of the data we hold about you.
Right to rectification (art. 16): to have inaccurate or incomplete data corrected.
Right to erasure (art. 17): to have your data deleted, subject to legal retention obligations.
Right to restriction (art. 18): to limit how we use your data in certain situations.
Right to data portability (art. 20): to receive your data in a structured, commonly used format.
Right to object (art. 21): to object to processing based on legitimate interests, including marketing.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.
Right to provide post-mortem instructions: to set out what happens to your data after death (French Loi Informatique et Libertés).

How to exercise your rights: contact us at info@sueureceramics.com. We may ask for proof of identity to make sure we don't share your data with the wrong person. We will respond within one month.

Complaints: if you are not satisfied with our response, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France. www.cnil.fr

8. Cookies and similar technologies

The Site uses cookies and similar technologies to function properly, to remember your preferences, and (with your consent) to measure traffic and personalise content.

8.1 Categories of cookies

Strictly necessary cookies: required for the Site to function (shopping basket, login, security). No consent required.
Functional cookies: remember your preferences (language, region). Consent-based.
Analytics cookies: help us understand how the Site is used. Consent-based.
Marketing cookies: used to show relevant advertising on other websites. Consent-based.

8.2 Managing your cookie preferences

You can accept, decline or customise cookies through the cookie banner displayed when you first visit the Site. You can change your preferences at any time using the cookie settings link in the footer, or by clearing cookies in your browser.

9. Marketing communications

We will only send you marketing emails if you have opted in (e.g. by subscribing to our newsletter). Every marketing email contains an unsubscribe link, and you can opt out at any time by emailing info@sueureceramics.com.

Unsubscribing from marketing does not affect transactional emails about your orders, which are sent under contract.

10. Children

The Site and our products are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can delete it.

11. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include encryption in transit (HTTPS), restricted access to data, and working only with reputable processors who provide their own security guarantees.

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee its absolute security.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or in the law. The "Last updated" date at the top of this page shows when the most recent change was made. We recommend checking this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

By email: info@sueureceramics.com
By phone: +33 (0)9 67 79 03 45
By post: Sue Ure Ceramics, 1174 Chemin de Sauviac, 32300 St Michel, France

Sue Ure Maison Limited ("We") are committed to protecting and respecting your privacy and personal data.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://www.sueuremaison-shop.com you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation 2018 (GDPR) the data controller is Sue Ure Maison Limited, Workshops, rear of Athol Street, Middlesbrough TS1 4NF. Email address:mail@sueuremaison.com. Telephone number +33(0)96779 0345.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate you contacting us in the first instance as we would value the opportunity to resolve any concerns before you approach the ICO.

Our nominated representative for the purpose of the Policy is Sue Ure.

Information we collect from you

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site www.featheredge.com ("our site") or by corresponding with us by phone, e-mail, fax or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,;

information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries (if any), our ultimate holding company (if any) and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
analytics and search engine providers that assist us in the improvement and optimisation of our site;
We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If Sue ure Maison Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Sue Ure Maison Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.]

Where we store your personal data

[The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at mail@sueuremaison.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. At the end of that retention period, your data will be deleted. By law we have to keep basic information about our customers (including contact, identity, financial and transactional data) for six years after they cease being a customer for tax purposes.

Access to information

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR and will not be subject to any charge. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer than this if your request is particularly complex or you have made a number of requests. In this case we will notify you and keep you updated.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to mail@sueuremaison.com.

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire between 90 days and two years from the date they are downloaded to your device.

Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website sueuremaison-shop.com (our site"). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

sueuremaison-shop.com is a site operated by Sue Ure Maison Limited ("we" or "us"). We are registered in England and Wales under company number 10872879 and we have our registered office at

Workshops Rear of, Athol St, Middlesbrough TS1 4NF. Our VAT number is 273 6855 66.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
Not to access without authority, interfere with, damage or disrupt:

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.